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Support Center
Order
How to place an order as a guest user?
Welcome to Sweethome! We are eager to help you refurnish your home with budget-friendly deals.
Already found something you love? Follow the steps below to place an order.
1. Add to Cart
To add an item to your cart, select the Finish or Size,Click”ADD TO CART” on the product page.
2. Review Shopping Cart
After you finish shopping, go ahead and review all the items in your shopping cart to verify the correct sizes, colors, and quantity of them.
3. Proceed to Checkout
When you are ready, click the button “ Check Out ” located within your Shopping Cart.
4. Enter your Billing Details
Enter your billing details and click the button “ Continue To Shipping” to continue.
5. Enter your Billing Details
If your shipping address is the same as the bill, click“Continue Additional Information” to continue.Otherwise, select “Ship to a different address” and enter the shipping address.
6. Additional Informaition
If you have any order notes, please fill in the notes, otherwise click “Continue to Shipping methods” directly to continue.
7. Shipping methods
All of our shipping methods are free, you can choose a shipping method you like. And then click on “Continue to Payments”
8. Payment Method
Select your desired payment method and complete the payment. We accept the following payment methods on our website.
Would my order be delivered together, if I ordered many items?
Usually, your order will be dispatched in separate parcels.
Is There a Physical Store or Showroom to Visit or Make a Purchase?
Sweethome247.com mainly engage in online shopping business, we don’t have any physical stores nor showrooms.
How to Check My Order Status?
To check your order status, follow steps below:
1. Sign into your account by clicking the “Log In” link in the top left corner of any page.
2. You will then be able to view all your orders and their current status on Account – My Orders page.
3. By clicking the “View Order” link to the right of the order number, you can check the order summary and detailed order status history.
If you don’t have a Sweethome account, you’ll get an email when your order is shipped. If you want to check what’s going on, feel free to contact our customer service.
Can I Change My Shipping Address After Placing an Order?
Carefully review your shipping information for accuracy before submitting your order. Once an order is placed, shipping address cannot be changed online. When you need, first of all, please check the status of your order.
Pending: You can just leave it alone and place a new order.
Processing: Please contact Customer Service as quickly as possible to make changes.
Completed: It depends on the carrier’s service. Some carriers offer address change service by charging additional fee. With all of this in mind, we still do understand that sometimes you want to ask us to try, so you may contact Customer Service to check the possibility. Note that country cannot be changed, success or not depends on carriers, additional address change fee will be at customer’s expense.
If unfortunately, the carrier who delivers your order doesn’t offer address change service, please manage to receive your order at the original shipping address or directly contact the carrier to seek assistance. If the address is totally invalid, package may be destroyed or returned to sender. In this situation, you will be charged a penalty that may include, but not limited to extra shipping charges and handling fees.
Changes are not guaranteed until you receive a confirmation from our customer service.
How Do I Know If You've Received My Order?
If you have placed an order, you will be sent a confirmation email to the email address provided. Included will be an order number – this is your reference number in case you have any questions about your order. Please review the order summary to confirm your order information is correct and save the email as a receipt of your purchase. What’s more, if you have a Sweethome account, you can check the status of your order under the My Orders section of your account profile. If you do not receive an email within 24 hours, first check whether your email address is correct and then your junk mail or contact our customer service.
If you’d like another copy of your receipt, you can always go to Account – My Orders and click “View Order” link to the right of the order number. At the top right of the order details page, you’ll see a Print Order icon that you can click to print the order receipt.
Order Status Terms
The following terms indicate the status of an order:
Order Details:
Waiting for payment:Waiting for payment to be completed or payment is unsuccessful.
wait for delivery: Order has been paid, we will complete quality inspection and packaging within 48 working hours.
Shipped: Order has been shipped.
Complete: Order has been sent to the shipping address customer provided, including package on the way or delivered.
Canceled: Order has been canceled.
Pending confirmation of payment:We need to further confirm whether the payment is received.
How Do I Change or Cancel My Order?
Carefully review your order information for accuracy before submitting your order. Once an order is placed, if you want to change product or cancel. When you need, first of all, please check the status of your order.
Wait for payment: You can just leave it alone and place a new order. Please note that the pending order will display in your account within a month, after that the order will be cancel automatically and you will receive a cancellation email.
Wait for delivery: Please contact Customer Service as quickly as possible to cancel or change product.
Shipped: It can no longer be changed or canceled, you may return it following our return&exchange policy if it meets returnable conditions.
Please contact customer service for any further questions. If a delivery is refused for any reason without Sweethome’s consent, you will be charged a penalty that may include, but not limited to extra shipping charges and handling fees.
Changes or Cancellations are not guaranteed until you receive a confirmation from our customer service.
How to Specify My Special Requirements about an Order?
First of all, please contact our customer service to check the feasibility before placing the order. If it is feasible, our customer care will guide you to place the special order.
If you have already placed the order but have special requirements, please also contact our customer service to check the feasibility. If it is feasible, we will make an arrangement. If not, you also have the right to modify or cancel your order for a full refund before the order is shipped.
How Secure is Your Site?
Our site uses Secure Sockets Layer (SSL) technology, an approved industry standard that provides you with a secure connection for your transactions. In addition we use PayPal Credit card to give you flexible, protected payment options.
Using Your Account
What Are The Benefits of Creating an Account?
Sweethome account makes shopping at our site much easier, allowing you to:
Check the status of your current order and keep track of the previous orders.
Store your shipping and billing information to make checking out a snap.
Ask a question or write a review about a product.
Add an item to Wish List so that you can come back later to purchase it.
Can I Add a Guest Order to My Later Created Account?
No, if you want an order to be associated in your account, you need to create or log in your account first, then place the order.
Forgot Your Password?
1. Find and click “Log In” at the top left of any page to open a Login pop up section.
2. Click on the Forgot Your Password link besides the Login button.
3. Enter the email address used when you created your account.
4. Click the Submit button.
5. We will send you a link to reset your password.
6. Please follow the Email instructions to reset your password.
If your email address has changed, please contact Customer Service to update your email address.
How Do I Change My Account Information?
Visit Account to easily update your information:
Password
Email address
Shipping and billing Address
Subscribe or unsubscribe to newsletters
Once your changes have been completed, click the SAVE button before leaving the page.
How to Write a Review?
You can go directly to the product page to write a review. Select the “Reviews” tab and drag to bottom of the existing review(s). It will come up, where to write your review. Please note, only registered users can write reviews. So, you need to create or log in your account first.
Payments & Pricing
What Should I Do if My Credit Card Has Been Refused When Placing an Order?
Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card. Contact Customer Service if you feel that your card is being refused due to our error. In some cases we may recommend that you contact your credit card company to get the issue resolved. Or you may try other payment methods.
Coupon Guide
What is the coupon?
A coupon code is an alphanumeric sequence that consumers can use to get a discount. To keep up to date on the latest offerings, subscribe to our newsletter.
How can I get a coupon?
Subscription
If you subscribe to us by leaving your valid email address on our website, you will receive an email with a coupon code attached.
Sales
We have aperiodical promotions with different forms of coupon distribution. Please keep an eye on the rules we put on. Usually, you could get the public coupon on our website or receive some exclusive coupons via emails or social media channels, etc.
How do I use a coupon?
Add your purchases to the cart and continue to final checkout page, Enter the coupon code and click Submit.
What Payment Methods Do You Accept?
We accept the following methods of payment:
PayPal
Credit Card
Shipping & Delivery
What should I do when I received a damaged item?
1.Upon receipt, please inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately.
2.Please kindly keep the original packaging, which is essential. You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product. such as the lights not working when fitted, faucets leaking while installed, and damage to furniture after opening, please make sure to take some pictures or a quick video demonstrating the problem. Providing pictures of the product, the packaging and the labels on the outside will allow us to greatly speed up the process for you.
3.All product issue inquiries may be best informed us within 30 days of receipt along with the three types of pictures mentioned above, otherwise, after-sales inquiries after 30 days of receipt might be affected negatively due to uncertain factors outside of the time frame.
4.Please note that we do not cover the repair fee if unauthorized handyman services were hired.
Guaranteed Delivery
Late Delivery Guarantee is a fast delivery service for selected products. When guaranteed delivery is available on an item, “Late Delivery Compensation” will be clearly marked on the product page.
How to Apply?
If you don’t get your packages by the estimated delivery date, please contact our customer service to request a Late Delivery Compensation. Be sure to provide your order information.
Please note that each order is eligible for being compensated once. For example, if an order has multiple shipments and there are more than one shipment late, compensation will be offered only once.
Sweethome may not offer you compensation under the following circumstances:
The ordered items are not eligible for a guaranteed delivery.
The delivery address is changed after the order is placed.
The address is wrong.
Unsuccessful credit or debit card charge.
Circumstances that Sweethome could not have foreseen, like a natural disaster or severe weather conditions.
What Should I Do If There is a Damage Status in Transit?
Please contact both the carrier and our customer service to investigate. If it is confirmed the item is truly damaged, we will be responsible and provide you a proper solution.
What Should I Do If There is a Serious Delay with My Shipment?
Please contact both the carrier and our customer service to investigate. If it is confirmed there is an exception (i.e package lost) or delay will still last for a considerable time, we are responsible for re-shipment or refund according to your preference.
*Note: The ongoing COVID-19 pandemic has strained supply chains around the world, decreasing the available capacity on shipping vessels, and prolonging prolonging processing time at receiver ports. As a result, our estimated delivery dates may be longer than usual.
Our team is doing our best to accurately project the timelines for all orders. We sincerely appreciate your patience and understanding during this time, and we will be happy to follow up with you regarding any questions or concerns you have related to existing or future orders.
What If My Order Shows as Delivered But is Missing?
There are a few steps you can take, better within 24 hours after your item shows as delivered:
1. Confirm your shipping address.
2. Check mailbox and other entrances to your home.
3. Check if someone else from your household or a neighbor accepted the package.
4. Check around your home for delivery attempt notice.
5. Contact the carrier (DHL,FedEx, UPS,USPS etc.) with your tracking number to start a claim.
6. Sometimes carriers communicate delivery prior to arrival, so we suggest waiting 24 hours.
If it has been 24 hours or more since the delivery notification and you still haven’t receive the product, please contact our customer service and provide the claim number for additional assistance. If the shipment is confirmed “missing”, we are responsible for re-shipment or refund according to your preference.
All missing item inquiries may be best informed us within 7 days of receipt, otherwise, after-sales inquiries after 7 days of receipt might be affected negatively due to uncertain factors outside of the time frame.
Shipping FAQs
Free Shipping Service
Free shipping is available in most of mainland. Shipping surcharge applies to remote areas of your country.
How long until my order will ship?
We usually ship all orders within 1-2 business day of confirmed payment. The actual order processing time is subject to the instructions on each product page.
What shipping carrier do you use?
We partner with major shipping companies like DHL,UPS, FedEx, USPS and Freight shipping companies to offer the fastest, safest, and most reliable delivery service possible.
How to Track the Package?
Once an order has shipped out, we will send you a Shipping Confirmation email that includes the tracking number and the carrier. Just go to the carrier’s website and use the tracking number to track your package.
If you have an account, the tracking number and website can also be found in the Order Status History in Account-My Orders.
If you without an account, you can use the email address and order number via website “Customer Service-Track Order” to check the tracking information.
Do You Ship to Multiple Shipping Addresses?
You can only specify one address per order on Sweethome247.com.
If you’re buying several items and want to designate that items be sent to different addresses (for example, you want to buy an item for yourself and an item to be shipped to a friend as a gift), you will need to purchase the items separately.
Carrier will call you 24-48 hours prior to delivery to arrange a delivery time that will vary depending on the freight carrier’s schedule. Whatever information you can give during the phone call will be given to the driver to make the delivery easier for them and for you.
Returns, Refunds & Replacements
I Rceived a Defective Item
We ask that you report any product defects within 30 days of you receiving your order. Please contact our customer service, be sure to include the copy of your original order confirmation, confirm the item number & Qty of the defective item(s), a complete description of the problem, provide pictures or video evidence clearly showing the problem. Depending on the situation, we will be responsible for refunds, an exchange or replacements according to your preference. Manufacturer defects found after 30 days of receipt are directed to the manufacturer’s warranty.
Homary.com is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of defective goods.
I Received an Incomplete Order or Missing Parts
We recommend to check the items within 48 hours of receipt and report to our customer service as soon as possible. Be sure to complete this process within 30 days of your delivery date. Depending on the situation, we will be responsible for refunds, an exchange or replacements according to your preference. After 30 days, Sweethome will make every attempt to rectify, however charges may apply.
Missing an item
If you ordered under your account, please go to Account – My Orders to verify that all items have shipped. If you ordered as a guest, please check our notification emails or contact our customer service to verify. (Due to the inventory or limitation of the shipping way, or to speed up delivery, items may ship from different warehouses or different shipping ways).
If you have received all shipments but there is an item or items missing, please contact our customer service, be sure to include the copy of your original order confirmation, confirm the item number & Qty of the missing item(s), provide pictures or video evidence clearly showing everything received.
Missing parts of an item
If you have checked comparing with the Parts-List, unwrapped everything and gone through all boxes, confirmed that no one mis-placed, please contact our customer service, be sure to include the copy of your original order confirmation, indicate which part(s) & Qty of which item(s), provide pictures or video evidence clearly showing everything received.
Sweethome247.com is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of incomplete goods. We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected.
I Received a Damaged Item
We do our best to ensure every order arrives safe and secure. Despite the series of quality checks, occasionally products do arrive with damage. Should your product not arrive in perfect condition, we recommend to report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item&its packaging. As soon as the damaged issue is confirmed, our dedicated Customer Care Team is on hand to resolve the issue and to advise on the best solution, including refund, replace or repair options.
To suit different occasions, we work out Concealed Shipping Damage and Obvious Shipping Damage, please match your occasions with either occasion in the below. Be sure to complete this process within 30 days of your delivery date. After 30 days, Sweethome will make every attempt to rectify, however charges may apply.
Concealed shipping damage
If you have already accepted delivery and then find a concealed shipping damage (not visible on the outside of the packaging), please contact our customer service, be sure to include the copy of your original order confirmation, confirm the item number & Qty of the damaged item(s), provide pictures evidence clearly showing the damage and all packaging material&paper work.
Once you notify us that your product was damaged, we will file a claim with the shipper. Please do not discard the damaged product or the packaging. Typically the shipper will be dispatched to pick the item up for inspection and processing. We’ll need your help in making it available for pickup on the scheduled date and time.
Obvious shipping damage
If a shipment arrives at your door with obvious shipping damage, please accept the shipment and immediately inspect the items. Please DON’T refuse the shipment. Refusing to accept damaged shipment means you are putting the hope of easy access to it in the hands of the carrier. In other words, you have more control over the situation if you keep it.
1.Photograph the whole process, the damage, all packaging material and paper work.
2.Note any damages on the carrier delivery receipt or contact the carrier to submit a damage claim.
3.Reflect to our customer service by including the copy of your original order confirmation, the item number & Qty of the damaged item(s), the claim number, providing pictures evidence clearly showing the damage and all packaging material&paper work.
4.Do not discard the damaged product or the packaging. Typically the shipper will be dispatched to pick the item up for inspection and processing. We’ll need your help in making it available for pickup on the scheduled date and time.
Please note that if you attempt to return the damaged item without speaking to one of our customer service representatives, you will jeopardize your chances of making a claim, and you may not receive credit for the return.
Sweethome247.com is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of damaged goods. We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected.
I Received a Wrong Item
If you believe you have received the wrong product, please verify the item number of the item(s) you received compared to your order confirmation and/or invoice. If it does not match, contact customer service immediately, be sure to include the copy of your original order confirmation, confirm the item number & Qty of the wrong item(s), provide pictures clearly showing the wrong item. The wrong item must be returned in original packaging, Homary.com will be responsible for the return shipping cost. You can exchange it for the correct one or request a full refund.
Sweethome247.com is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of incorrect goods. We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected.
Have You Received My Returned Item?
To return an item, we recommend using the shipping service providing tracking information as well as a signature, so delivery can be confirmed. Once we have received your package, we will inspect the item in 3-5 working days. After that, you will be provided a replacement for an exchange or issued a refund.
If you have submitted the return request in your account – MY RETURNS, you can always go to this column and check the return status.
If a return is shipped without a tracking number the customer will be liable if the item is lost by the carrier and no refund will be issued.
How Soon Will I Receive My Refund?
When we confirm to cancel your order, you will be refunded within 24 hours. When we receive your return, you will be refunded in 3-5 working days upon receipt and inspection. The refund will be made to the account that the funds were originally drawn from, namely the money will be sent back in the same way it was received.
If you originally paid with PayPal account balance, you can find the refund right away in your PayPal account.
If you originally paid with credit card, please allow up to one billing cycle for the credit to show in the bank statement. It mostly depends on how fast your bank processes the credit. Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. Or if an unusual delay occurs, feel free to contact us for assistance.
Return policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
Product FAQs
What is the Difference Between Standard Mixer Valve, Thermostatic Valve and Pressure-Balance Valve?
Standard Mixer Valve: It is able to adjust water temperature, water on/off and volume. But it doesn’t have scald prevention feature.
Thermostatic Valve: Thermostatic valve features scald prevention. It has separate volume control and water temperature control. This is because thermostatic valves react to the temperature, not the pressure of the water. With this valve, you can change the flow volume without affecting the temperature. When water exceeds the maximum set temperature, the element expands to reduce the flow of hot water, and allow more cold into the mix. Should either hot or cold supply fail, the valve will close off flow from the other side. The advantage with thermostatic valves is the direct control over output temperature, while your water heater can be set to for example 60℃/140℉ to protect against bacterial contamination, the water coming out of your shower head can always be for example 37.8℃/100℉ (a maximum output temperature is set on the valve).
Pressure-Balance Valve: Pressure-balance valve features scald prevention. It has just one control for both volume and temperature, namely you control both volume and temperature simultaneously, as well as a dial or set-screw that sets the stop-point for the handle (the maximum ratio of hot to cold). Pressure is balanced by way of either a sliding disc on a piston, or a spool, that react to changes and maintain the pressure ratio. When some cruel soul flushes the toilet while you’re busy rinsing, cold water is sent to the toilet tank, reducing the cold water pressure arriving at the shower valve. The mechanism inside the pressure-balance valve will move to reduce (or cut off) the hot water, maintaining the balance between hot and cold flows: temperature should not fluctuate more than a few degrees. Always keep in mind that a pressure-balance valve doesn’t pay attention to temperature, so with the valve set at maximum temperature, and the handle turned all the way to “hot”, the water coming out of the shower will be as hot as the water heater has to offer (which could be even higher than the setting on the thermostat).
How to Choose Drain Assembly for My Sink?
1. Measure the Sink: The sink drain needs to fit your bathroom sink’s drain opening to work properly. Measure that opening to ensure you get the right size drain, or check the manufacturer’s instructions that came with the sink, as they should include the corresponding drain size.
2. Determine Drain Type:
Pop up drain (also called press and seal drain) is easy to operate and install. The pop-up mechanism is activated by simply pressing down on the drain cover.
Twist and turn drain (sometimes called a lift and turn) features a small nob that is used to manually lift the drain cover. Like pop up drains, these drains are very easy to install and do not feature any beneath the counter mechanisms. Twist and turn drains are closed by pressing the drain cover down and turning, or “twisting”, to hold in place.
Grid or strainer drain is often used in bar sinks and have no closing function. The grid on the drain cover allows water to flow through the drain at all times while blocking larger items.
Chain and plug drain is operated manually by plugging and removing a stopper. These drains usually come with a small basket, or crumb cup, to keep unwanted items from falling into the drain when the stopper is removed.
Drain with pop-up rod features stoppers and lift rods that are activated by pulling up on the lift rod located at the back of the faucet, so it requires the faucet with a fitting hole. The lift rod is attached to the drain underneath the sink and will lift and close the drain cover.
3. Choose the Right Style: Make sure your home’s bathroom presents a stylish appearance by choosing a drain that complements the sink. You may choose the drain to match the finish or color of the sink and faucet. Or you may choose the drain with a different material or finish which also works well as an accent to the sink. Brass drains are some of the most popular bathroom sink drains, as the material is both pleasing to the eye and durable. Stainless steel and bronze drains are also common. Bronze is a versatile finish that creates an eye-catching combination with several sink materials. It blends well with copper sinks, and stands out when paired with concrete sinks. A nickel finish offers a nice shine; you just have to keep it clean so it retains its appearance. If you’re going for a modern look, a chrome drain is a great choice, particularly with a matching chrome faucet.
4. Overflow: Drains can be purchased with or without overflow openings. An overflow opening is a small hole drilled in the top of the threaded portion of the drain that allows overflow water from the sink to enter the drain pipe. If your sink features an overflow, it is very important to purchase a drain with an overflow opening so that your sink and drain function properly. If your sink does not feature an overflow it cannot be paired with a drain with an overflow opening.
Where are the Products Manufactured?
All Sweethome products are supplied by China OEM manufacturers. Before a product being supplied to our customers, there are times of technical and quality controls to insure the highest standards.
Does Stainless Steel Corrode or Rust?
Stainless steel does not stain, corrode, or rust as easily as ordinary steel. However, it is susceptible to rust staining by other objects found in the kitchen (ex. cast iron pan left in the kitchen sink will stain the sink).
Stainless steel contains additional elements such as chromium or nickel that form a protective layer on the exterior of the kitchen sink. Improper maintenance, abrasive cleaners, excessive scrubbing, and hard water build-up can all damage the protective layer, making the sink susceptible to rusting.
Faucets Compatible in My Country?
Yes, we supply the plumbing products that are compatible with the common spec in your country.
Deck-mounted bathroom sink and kitchen faucets: compression 3/8″ waterlines
Wall-mounted bathroom sink faucets, bathtub faucets, shower faucets: NPT 1/2″ or NPT 3/4″ (only inlets of the thermostatic valve)
Lighting Compatible in My Country?
Yes, we supply the light and fittings that suits the voltage in your country.
Warranty Policy
Sweethome Warranty
Section 1 – Basic Warranty Terms
Furniture [For tables & desks, cabinets, stools & chairs, sofas, furniture sets, shelves & racks, and beds]
-One-year limited on the materials, workmanship and the functioning of electronic components.
-Note that issues with the fabrics, seat cushions, and leather covers are not covered in this warranty, but can be replaced at minimal cost as long as the original cover is still available.
Bathroom Vanity
-One-year limited on the materials and workmanship.
-Faucet warranty is applicable when faucet and drain assembly included.
Toilets
-Three-year limited on the chinaware.
-One-year limited on the toilet seats, bidet cover, general mechanical component and basic functionality.
Faucets
Non-electronic Faucet:
-Five-year limited on the structure and finish.
-One-year limited on the cartridge or mechanical components.
Electronic Faucet：
-One-year limited on the structure, finish, electronic components, cartridge and mechanical components.
Faucet Accessories:
-One-year limited on the the drain pipes, sink strainers, soap dispensers, and finish.
Shower Systems
Non-electronic Rain Shower:
-Five-year limited on the structure and finish.
-One-year limited on the cartridge or mechanical components.
Electronic Rain Shower：
-One-year limited on the structure, finish, electronic components, cartridge and mechanical components.
Bathtubs
-One-year limited on the structure, functionality and finish.
-Faucet warranty is applicable when faucet and drain assembly included.
Bathroom Sinks
-Five-year limited on the sink bowl.
-One-year limited on the metal parts and mounting ring.
-Faucet warranty is applicable when faucet and drain assembly included.
Kitchen Sinks
-Five-year limited on the sink bowl.
-One-year limited on the basic hardwares and components of the drain pipe.
-Faucet warranty is applicable when faucet and drain assembly included.
Bathroom Accessories
-One-year limited on the materials and workmanship.
Outdoor & Patio Furniture [For outdoor table, outdoor furniture set, outdoor seatings, outdoor storage, outdoor sofas]
-One-year limited on the solid wood, metal alloys, fabrics and workmanship.
Other Outdoor & Garden Products [Such as flower pots, garden decoration, potting benches & tables, and so on]
-One-year limited on the materials and workmanship.
Lighting [For ceiling and pendant lights, and chandeliers]
-One-year limited on the materials, functionality, decorative components and workmanship.
Kitchenware [silverware, utensils, cutlery and bakeware etc.]
-One-year limited on the materials, functionality and finish.
Infant Category
-One-year limited on the materials, functionality and workmanship.
Pet Category
-One-year limited on the materials, functionality and workmanship.
Home Decoration
-One-year limited on the materials, functionality and workmanship.
Section 2 – Warranty Agreement and Restrictions
Sweethome.com warrants the products sold by Sweethome.com shall be free from defects in material, workmanship and function under Normal Use on the warranty period outlined in Warranty Terms from the original date of receipt. “Normal Use” means in strict accordance with the installation, operation and maintenance manual.
If any of the warranted products are found by Sweethome.com to be defective in normal use, such products will, at Sweethome.com’s option, be replaced, repaired or made appropriate adjustment at Sweethome.com’s cost. The parties hereto expressly agree that Original Purchaser’s sole and exclusive remedy against Sweethome.com shall be on the repair, replacement or refund of defective products as provided herein. This warranty does not cover labor or other costs or expenses to remove or install any defective, repaired or replaced product. In no event shall the liability of Sweethome.com exceed the purchase price of the product.
This limited warranty DOES NOT cover any loss and/or damage due to:
Misuse or unusual use
Mishandling
Accident
Neglect
Acts of god. Relate to events outside human control, like flash floods, earthquakes, or other natural disasters.
Improper installation
Improper maintenance and care. Using abrasive cleaners such as powders, bleach, ammonia, alcohol, or chlorine, or steel wool, or wire brushes, as these will damage and wear down the finish. Significant product exposure to chemicals, harsh cleaners and harsh outdoor environment will void any and all warranties on finishes and material.
Modification (including but not limited to use of unauthorized parts or attachments), or adjustment or repair. This warranty only applies when all components have been provided by Sweethome.com. Substituting another manufacturer’s product and/or components will render the warranty completely void.
Normal wear and tear from daily use. For example, gloss reduction, scratching, staining and alkaline etching of finishes over time, due to use, cleaning practices or water or atmospheric conditions, are not manufacturing defects but are indicative of normal wear and tear.
This warranty extends to the original purchaser, and is not transferable whether to heirs, subsequent owners, or otherwise. No affirmation of Sweethome.com, by words or action, other than as set forth herein shall constitute a warranty.
If you believe that you have a warranty claim, contact Sweethome.com. Please be sure to provide all pertinent information regarding your claim, including a copy of your original order confirmation, confirm the item number & Qty of the defective item(s), a complete description of the problem, provide pictures or video evidence clearly showing the problem.
THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING THOSE OF MERCHANTABILITY, FITNESS ON ANY PARTICULAR PURPOSE OR INFRINGEMENT. BUYER SHALL IN NO EVENT BE ENTITLED TO, AND Sweethome.COM SHALL NOT BE LIABLE ON, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE, INCLUDING, BUT NOT LIMITED TO, TO LOSS OF PROFT, PROMOTIONAL AND/OR MANUFACTUTING EXPENSES, OVERHEAD, INJURY TO REPUTATION AND/OR LOSS OF CUSTOMERS.
Maintenance & Care
Care of Faucets
Basic cleaning involves wiping the faucet with hot water and then drying. Regular attention will prevent buildup of stains and grime.
We do NOT recommend using any type of commercial household cleaner on faucets. Variations in the chemical formulas of these products can make them harmful to the faucet’s finish. We recommend Bio-Clean for cleaning all fixtures and accessories.
What if My Tub Gets Scratched or Stained?
Acrylic bathtub: Wash your acrylic using a gentle soap, such as dish washing liquid, and warm water. Do not use any abrasive cleaning pads or materials. We recommend the use of a soft sponge or microfiber washcloth. Vinegar can be used to remove hard water buildup and mildew. Rinse with warm water and dry with a clean, soft cloth. To maintain the glossy finish, we recommend buffing every three months with white polishing compound.
Scratches and dulling can be removed with a liquid polisher such as Gel-Gloss or metal polish. Deep scratches or burns can be removed by use of very fine sandpaper and then finishing with a liquid polish.
Stone resin bathtub: Resin has a nonporous surface that makes it resistant to stains, scratches and discoloration. To maintain the condition of your new resin tub, simply wipe the surface with a dry, soft cloth after each use. Most dirt and dust will wash off with clean, warm water. For a more thorough cleaning, be sure to use a mild cleaner such as a gentle dish soap. Avoid any products that contain abrasives, acids, or ammonia. Follow the instructions below to remove scratches on stone resin bathtubs.
For matte resin surfaces:
1. Use warm water to remove dirt and dust from the surface.
2. Use #800 sandpaper (coarse-grit) and rub in small, circular motions until the scratch is gone.
3. Follow with #1200 sandpaper (fine-grit) and rub over the surface of the scratch to smooth and blend.
4. Dry with a towel.
5. Polish the surface with a cloth and a polishing compound. Any automobile polishing compound will suffice.
For gloss resin surfaces:
1. Use warm water to remove dirt and dust from the surface.
2. Using wet #400 sandpaper, gently sand the damaged area in the direction parallel to the scratch. Keep the area being sanded as close to the scratch as possible. Avoid excessive pressure or circular strokes while sanding. Re-wet the sandpaper as needed.
3. Follow with #600 sandpaper, duplicating the sanding method used in step 2 until the scratch is completely removed.
4. Dry with a towel.
5. Apply a small amount of acrylic-based wax (automotive wax) according to the manufacturer’s directions. Buff the surface to a shine, using a buffing cloth or drill attachment. Repeat this process as many times as necessary until damaged area is blended with the tub’s finish.
How to Clean a Chandelier
1. Remove the dust
Use a feather duster to quickly remove surface dust before you begin. Since you will be cleaning the light fixture, don’t worry about being too thorough.
2. Prep the area
Preparing the area where you will be cleaning will save time later when you’re reassembling your chandelier or letting it dry.
Wet method:
This method is best if your chandelier does not have removable crystals or if you don’t have the time to remove each piece by hand. To prep for wet cleaning, lay a tarp on the ground under the light fixture. Cover each light bulb with a plastic bag and secure it with a rubber band or waterproof tape. Make sure not to leave any wiring exposed.
Dry method:
To prep using the dry method, first take a photo of your chandelier to document the placement of each crystal. Then place newspaper on a flat surface and begin removing your crystals. Try to arrange them in the right order on the newspaper to make re-hanging them easier.
3. Wipe down the fixture and crystals
Take the time to clean each individual crystal for the best results.
Wet method:
Use window cleaner or a spray bottle filled with chandelier cleaner and spray evenly over every part of the chandelier from each angle.
Dry method:
Individually spray each crystal with window cleaner and wipe it dry with a microfiber rag. Then clean the fixture that is still attached to the ceiling with a damp paper towel or cloth.
4. Let it dry
After you’ve washed your chandelier, give it some time to air-dry before reassembling it. If you used the wet method, let the cleaner drip onto the tarp and leave the lights off overnight to ensure that the fixture dries completely.
Legal
Solemn Statement on Infringement Caused by Third-Party Websites
Recently, there are unauthorized third-party websites use the name of “Sweethome” to set up e-shops, publish false information, carry out product sales, promotion and other business, confusing the vast number of users of the Sweethome. We fulminats againt such fraud activities and solemnly declare to our users as follows:
1. For those unauthorized companies and their websites that use the name of our company or “Sweethome” to set up e-shops, publish false information, sell and promote products, etc., we have taken legal measures to strictly investigate the legal liability of the infringers.
2. Our only official website is https://www.Sweethome247.com/, we have not authorized any company, website or related partners to publish any information or carry out any merchandise sales activities in the name of “Sweethome”. For those company, website or individual that counterfeit us and our official website to publish false information, carry out product sales and other acts, we will take legal measures to safeguard our legitimate rights and interests. All infringers should be severely punished.
3. Without our prior written authorization, no company, website or individual may publish any information in the name of our company or “Sweethome”. We call upon the vast number of users to be alert. We are not responsible for any potential disputes, controversy or claims arising from fraud on infringing websites, and we reserve the right to pursue the legal liability of infringers.
Please keep vigilant and guard against fraud to safeguard your legitimate rights and interests. If you have any questions, you can contact us as followed:
Our only official website and relevant domain names are as follows:
https://www.Sweethome247.com
Our e-mail address: service@Sweethome247.com.
Sweethome Privacy Policy
Thank you for accessing the website of Sweethome (all references to “us” and “our” refer to Sweethome). We respect your privacy and want you to know about the policies we have in place to collect,use, process,share, and protect your personal information. By interacting with Sweethome through our websites, mobile application(s), products, and services, you consent to the use of information that is collected or submitted as described in this privacy policy.
This Privacy Policy explains:
* Types of information Sweethome Collected
* Why we collect your information?
* How does Sweethome use cookies and other technology to collect information?
* How does Sweethome process your personal information?
* How does Sweethome secure information collected about me?
* What choices do I have regarding Sweethome collection of my information?
* Are children allowed to use Sweethome?
* How does Sweethome use and disclose information collected from me offline?
* Where can I find updates to this policy?
* How to contact us?
This Privacy Policy applies only to this website /mobile application(s) and does not necessarily apply to personal information we collect from you offline. Please see the section on Offline Collection, Use & Disclosure of Information details. We are not responsible for the content or privacy practices on any website other than to which we links or that links to us.
Types of information we collected
We collect the following categories of information in order to provide products and services to you, to communicate with you, to enhance our products, services and operations, and for other operational, legal and compliance purposes:
lIdentifiers, such as name, phone number, email address, credit card number, or other similar identifiers.
lIdentifiers (Online), such as Internet URL, Internet service provider, date/time stamp, device model, unique device identifiers and other online identifiers.
lCustomer Account Details/Commercial information, such as products or services you purchased or considered purchasing.
lGeolocation data, such as the location of your device or compute, shipping and billing address(es), your city, your country of residence/your organization’s country of operation.
lAge, gender, or other protected classifications .
lOther personal information, if it identifies, relates and can be reasonably associated with or linked to you.
Why we collect your information?
We collect information from users in several different ways, with the goal of providing an efficient, meaningful, and customized shopping experience. For example, we can use your personal information to:
* Record and quickly bring up information you’ve given previously
* Help you quickly find information, products, and services
* Create content that is relevant to you
* Alert you of our new information, products, and services
Registration and Ordering: In order to use certain parts of this Site/Application or order products, all customers must fill out an online registration form with personal information, including but not limited to, your name, gender, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may ask for your country of residence and/or your organization’s country of operation, so that we can comply with applicable laws and regulations. This information is used for billing, order processing and internal marketing as well as to communicate with you about your order and our site.
Email Addresses: Several locations on the Site/Application allow you to enter your email address for purposes including but not limited to: registering for free promotional notices, requesting notification when new brands or product styles arrive, or signing up for our email newsletter. In addition, any participation in promotional contests organized by Sweethome is completely voluntary and requires disclosure of contact information needed to notify win ners and award prizes. We may post the names and cities of contest win ners on our Site/Application.
Log Files: Like most websites, the Site server automatically recognizes the Internet URL from which you access this Site/Application. We may also log your Internet protocol (IP) address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)
Product Reviews: We ask for an email address and location along with the submission of all product reviews. Your email address will be kept private, but your location will be visible to other users. All other personal information that you choose to submit as part of the review will be available to other visitors to the Site/Application.
How does Sweethome use cookies and other technology to collect information?
Cookies are small pieces of information that your Internet browser stores as text files on your computer’s hard drive. Most browsers accept cookies by default, but setting your browser to refuse cookies or remove them from your hard drive will prevent you from using parts of this Site/Application. Sweethome uses cookies to
* speed up navigation
* track site usage
* recognize users and user access privileges
*enable selection and purchase products on this Site/Application record your browsing activity and purchases
This Site’s/Application’s cookies do not and cannot infiltrate a user’s hard drive to gather any confidential information.
This Site/Application also uses web beacons (also known as clear GIF technology or “action tags”) to:
* help deliver cookies
* track views of a web page
Any electronic image on the Site/Application, such as an ad banner, can function as a web beacon. We may use content or ads from third-party advertising companies that may use cookies and web beacons to measure web page visits or amount of products purchased.
Any information these third parties collect via cookies and web beacons is not linked to any personal information we collect.
How does Sweethome use your personal information?
Internal Use: We use your personal information to process your order and provide you with customer service. We may use your personal information internally to collect general information about visitors to this Site/Application, improve our content and layout, improve our outreach, and market our services and products.
Communication with You: We will use your personal information to communicate with you about Sweethome and your orders. All customers must provide an email address to allow communication with us regarding orders placed. We may send you a confirmation email after you register with us as well as service-related announcements as necessary (for example, temporary suspension of service for maintenance.) You may also submit your email address to request notification when we receive a new brand, product style or product, or to sign up for our email newsletter and special offers. You can unsubscribe or opt out of future emails at any time (see the Opt Out/Corrections section below for more details).
Does Sweethome share your personal information?
We sell merchandise, not information — We do not sell, rent, trade, license, or otherwise disclose your personal or financial information to anyone, except in the following specific situations:
Third-party service providers: Like most online retailers, we sometimes use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to help in their provision of service. For example, we provide your name, shipping address, email and phone number to partners such as DHL and UPS in order to guarantee delivery of your orders, and we may use relevant customer information in order to monitor the quality of the third party’s service.
Similarly, we must provide your credit card number to financial services organizations such as credit card processors and issuers in order to process payments. We protect all submissions of your credit card number for authorization with state-of-the-art data encryption. (More in the Data Security section.)
Legal requirement to disclose information: We may be required to disclose information if subpoenaed, served with a court order or requested by law-enforcement officials conducting investigations, or if we are otherwise required by law to disclose such information. We will also release personal information when necessary to protect our legal rights or enforce our Terms of Use and other agreements. For example, we may share information to reduce the risk of fraud, or to prevent fraud by users who attempt fraud or other illegal activity on our Site/Application.
Merger and/or sale of assets: We do not normally sell, trade or rent personal information to other companies in the course of our business. However, it is possible that we might acquire, merge with or be acquired by another company, or that we might dispose of some or all of our assets, in which case your personal information could be disclosed to another company, subject to the Privacy Notice in effect.
Non-personally identifiable information: We may share information that does not identify you or any user, such as the number of daily visitors to a particular page, or the size of an order placed on a certain date, with third parties such as advertising partners.
How does Sweethome secure information collected about me?
This Site/Application incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, such as:
* Safeguarding all financial transactions done through this Site/Application with Secure Sockets Layer (“SSL”) encryption
* Granting only employees who are providing a specific service access to your personal information
* Working only with third-party service providers who we believe adequately secure all computer hardware.
While our business is designed with safeguarding your personal information in mind, please remember that 100% security does not presently exist anywhere, online or offline.
What choices do I have regarding Sweethome collection of my information?
When required by law, you may request to exercise your privacy rights including access, delete or restrict certain use or sharing of your personal information. For your protection, we may need to verify your identity before fulfilling certain requests.
You can choose to:
* Access, correct or update your personal information
* Stop receiving mail to your email address
* Disable your account to prevent any future purchases through that account
* Close your account and delete your personal information
To access, correct or update your personal information, log in to My Account and submit a request through the online Customer Service, or call us at 1-888-603-9888/email us at service@Sweethome247.com.
To unsubscribe from emails you receive from Sweethome, follow the unsubscribe link at the bottom of the email and select the option appropriate for you.
To delete your information, You have the right to request that we delete certain personal information we have collected from you. If you wish to do any of these things, please visit here or call us at 1-888-603-9888/email us at service@Sweethome247.com.
Close Your Sweethome Account
You can submit a request for us to permanently close your Sweethome account and delete your data.
Once your account is closed, you’ll be unable to access all products and services associated with your account within all devices (including PC, mobile and App).
For example: account information, wishlist, comment, coupon，subscription, order history, return and refund.
Before closing your account, please do not hesitate to contact us. We don’t want to see you go, and will make every effort to solve any problems you may encounter.
What you need to know about closing your account:
When you submit the request to close your account, our customer service will contact you within 48 hours via e-mail to confirm the reason for closing, the historical order and after-sales record information of your current account.You are required to respond within 5 days to complete the verification process.
Generally, it takes 30 working days to close an account from the date we received the request. However, if you have ongoing orders before submitting your request, we recommend that you close your account after the order is completed.
If there is no problem, and there is no unfinished history of orders and after-sales records, we will permanently close your account and data within 30 working days. Please be advised that Sweethome is legally required or entitled to retain some types of information.
Please note that account closure is a permanent action, and once your account is closed, it will no longer be available to you and can not restore. If you decide later to start ordering from us again, or if you would like to use our products and services that require an account, you need to create a new account.
Email marketing: If you agree to receive, we will send you marketing communications via email to keep you informed of our latest products, promotions and other information which you might be interest to.
According to applicable laws, if you have purchased a product from us and have not unsubscribed, we will send you marketing communications via email continuously.
You can stop receiving direct marketing message from us at any time through clicking here or contacting us at service@Sweethome247.com. To stop direct marketing messages, you can also click the “Unsubscribe” in any marketing email you receive from us. Once you request, we will update your profile to ensure that you do not receive any further marketing message.
Please note that it may take up to 48 hours to process your request and update our systems. Note that if you request to stop receive direct marketing message, we will continue to send you administrative and service communications (such as order updates and other important or transactional information).
Please note that you use multiple name or e-mail address when communicating with Sweethome or using the site of App, you may continue to receive communications with any names or email addresses not specified in your opt-out request.
Are children allowed to use Sweethome?
We respect children’s privacy. We do not knowingly or intentionally collect personal information from children under age 13 without the consent of the child’s parent or guardian. Elsewhere on this Site/Application, you have represented and warranted that you are either 18 years of age or are using the Site/Application with the supervision of a parent or guardian.
If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you when using the Site/Application.
How does Sweethome use and disclose information collected from me offline?
As Sweethome collects most information through our Site/Application, this Privacy Policy applies only to online collection of personal information.
We also protect all personal information that is collected from you offline, such as through phone calls. If we contact you by telephone regarding an order or payment, we will ask only for the personal information needed to place your order or resolve your issue. When we need to store information related to an order, we enter it into our database through SSL encryption (See the Data Security section above for more information).
This Policy does not attempt to cover all possible offline methods of collecting or using personal information, however, we will treat any offline collection, use, or disclosure of personal information in a manner consistent with our online practices.
Where can I find updates to this policy?
To keep you informed of what information we collect, use, and disclose, we will post any changes or updates to this privacy policy on this Site/Application and encourage you to review this privacy policy from time to time. Please contact us with any questions about the privacy policy.
How to contact us?
If you have questions or comments about this privacy policy or if you would like us to correct, update, delete information we have about you or your preferences, please contact us as indicated below.
Email us: service@Sweethome247.com
Terms of Servic
Welcome to the website of Sweethome247.com. Sweethome247.com provides its services to you subject to the notices, terms, and conditions set forth in this agreement (the “Agreement”). In addition, when you use any Sweethome247.com service (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they are incorporated into this Agreement by this reference. Sweethome247.com reserves the right to change this site and these terms and conditions at any time.
Accessing, browsing, or otherwise using the site indicates your agreement to all the terms and conditions in this agreement. Please read this agreement carefully before proceeding.
USE OF SITE
You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, Sweethome247.com hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by Sweethome247.com in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, re verse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by Sweethome247.com in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by Sweethome247.com in advance. Sweethome247.com reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Sweethome247.com believes that customer conduct violates applicable law or is harmful to Sweethome247.com’s interests.
You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under U.S. or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties. Sweethome247.com may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and Sweethome247.com has no obligation to investigate the authorization or source of any such access or use of the Site.
You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Sweethome247.com of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.
REVIEWS AND COMMENTS
Except as otherwise provided elsewhere in this Agreement or on the site, anything that you submit or post to the site and/or provide Sweethome247.com, including, without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and nonproprietary, and by submitting or posting, you agree to irrevocably license the entry and all IP rights related thereto (excluding the moral rights such as authorship right) to Sweethome247.com without charge and Sweethome247.com shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, re verse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of Sweethome247.com and shall not be returned to you and you agree not to raise any dispute in connection with any use of the entry by Sweethome247.com in the future.
You warrant that your Submissions, in whole or in part, are clear and free of any IP right infringement, disputes or third party claims. Sweethome247.com assumes no liability for any misuse of copyright or any other rights of third parties by you. You undertake to defense for and indemnify the Sponsor against any losses caused due to the use of the entries for any purposes.
In addition to the rights applicable to any Submission, when you post comments or reviews to the site, you also grant Sweethome247.com the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments, and other Content that you post on this site and that use of your reviews, comments, or other Content by Sweethome247.com will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Sweethome247.com or third parties as to the origin of any Submissions or Content. Sweethome247.com may, but shall not be obligated to remove or edit any Submissions (including comments or reviews) for any reason.
COPYRIGHT
All text, graphics, photographs or other images, button icons, audio clips, logos, slogans, trade names or word software and other contents on the website of Sweethome247.com (collectively, “Content”), belongs exclusively to Sweethome247.com or its appropriate content suppliers. You may not use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute or commercially exploit any of the Content or otherwise dispose of any of the Content in a way not permitted by Sweethome247.com, without Sweethome247.com’s express prior written consent. The use of data mining, robots, or similar data gathering and extraction tools on Sweethome247.com as well as the use of Sweethome247.com trademarks or service marks in meta-tags is strictly prohibited. You may view and use the Content only for your personal information and for shopping and ordering on the site and for no other purpose. The collection, arrangement, and assembly of all content on this site (the “Compilation”) belong exclusively to Sweethome247.com. You may not use Sweethome247.com’s Content or Compilation in any manner that disparages or discredits Sweethome247.com or in any way that is likely to cause confusion or violation of any applicable laws or regulations. All software used on this Site (the “Software”) is the property of Sweethome247.com and/or its Software suppliers. The Content, the Compilation and the Software are all protected under state, national and international copyright laws. All rights not expressly granted are reserved by Sweethome247.com. Violators will be prosecuted to the full extent of the law.
Sweethome247.com recognizes and respects all copyrights and trademarks. As such, any usage of television, motion picture, music, film festival or other names or titles have no connection to Sweethome247.com and are the sole property of the copyright or trademark holders.
INTELLECTUAL PROPERTY INFRINGEMENT POLICY
It is the policy of Sweethome247.com to take appropriate action where necessary to uphold and recognize all relevant State, Federal and International laws in connection with material that is claimed to be infringing any trademark, copyright, patent and all or any other Intellectual Property laws. If you are an intellectual property rights owner and you believe that Sweethome247.com sells, offers for sale, or makes available goods and/or services that infringe your intellectual property rights, then send the following information in its entirety to service@Sweethome247.com
Information required:
· An electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive that is allegedly infringed;
· A description of the allegedly infringing work or material;
· A description of where the allegedly infringing material is located on the site (product(s) URL);
· Information reasonably sufficient to allow us to contact you, such as your address, telephone number and e-mail address;
· A statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law;
· Identification of the intellectual property rights that you claim are infringed by the Website(e.g. “XYZ copyright”, “ABC trademark, Reg. No. 123456, registered 1/1/04”,etc);
· A statement by you that the above information and notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed.
TERMINATION AND EFFECT OF TERMINATION
In addition to any other legal or equitable remedies, Sweethome247.com may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the site and Sweethome247.com shall, in addition to any other legal or equitable remedies, immediately revoke all password(s), and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.
DISCLAIMER AND LIMITATION OF LIABILITY
EXCEPT AS OTHERWISE PROVIDED IN THE STANDARD TERMS OF SALE THAT GOVERN THE SAME OF EACH PRODUCT ON THIS SITE, THIS SITE, THE PRODUCTS OFFERED FOR SALE ON IT AND THE TRANSACTIONS CONDUCTED THROUGH IT ARE PROVIDED BY Sweethome247.com ON AN “AS IS” BASIS. Sweethome247.com MAKES NO PRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE EXCEPT AS PROVIDED HERE TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Sweethome247.com DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY, AND SYSTEM INTEGRATION. THIS SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. Sweethome247.com DOES NOT WARRANT THAT THE CONTENT WILL BE UNITERRUPTED OR ERROR FREE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, Sweethome247.com WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, INDIRECT INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL, OR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Sweethome247.com’s TOTAL LIABILITY TO YOU FOR ANY DAMAGES (REGARDLESS OF THE FOUNDATION FOR THE ACTION) SHALL NOT EXCEED IN THE AGGREGATE THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO Sweethome247.com DURING THE MONTH IMMEDIATELY PRECEDING THE ACT ALLEGEDLY GIVING RISE TO Sweethome247.com’s LIABILITY.
ORDER ACCEPTANCE
Please note that there may be certain orders that we are unable to accept and must cancel. Sweethome247.com reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
TYPOGRAPHICAL ERRORS
While Sweethome247.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. Sweethome247.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Sweethome247.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mis-priced, Sweethome247.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
PRICING IN DIFFERENT CURRENCIES
Pricing of products sold by Sweethome247.com is based upon figures calculated in U.S. Dollars (US$). Prices displayed in other currencies are converted from U.S. Dollars according to the most up to date conversion rates. Due to fluctuating currency values, prices displayed in non-U.S. denominations of currency on the Site may not be the most current. Areas of the Site where non-U.S. denominations of currency might be inaccurate include, but are not limited to, promotional banners, promotional pages, and information on product category pages.
LINKS
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Sweethome247.com is not responsible for the operation of or content located on or through any such site.
REMEDIES
You agree that Sweethome247.com’s remedy at law for any actual or threatened breach of this Agreement would be inadequate and that Sweethome247.com shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that Sweethome247.com may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys’ fees.
No right or remedy of Sweethome247.com shall be exclusive of any other, whether at law or in equity, including, without limitation, damages injunctive relief, attorneys’ fees and expenses.
No instance of waiver by Sweethome247.com of its rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future or other waiver.